Yola & Co. are Gaming the Net Promoter Scoreā¦
It always amazes me to see people, especially management, abuse the concept of KPIās, the Key Performance Indicators. Instead of using them as indicator as they suppose to be, management like to use them as target for the company to meet. As soon as we are using the KPIās as target, you set people up to game the system and one of the biggest right now (that I know of) is done by car dealers, at least in The Netherlands.
(Continu reading)Yola & Co. do story mappingā¦ (part 2)
Note: USM = user story mapping.
This is a sequel (Continu reading)
Yola & Co. do story mappingā¦
(Continu reading)